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Terms & Conditions

Last updated: October 5, 2026

These terms apply to every reservation made with Lacouture Lux Services, doing business as LuxRideCLT ("we", "us"), a private chauffeured transportation service based in Charlotte, North Carolina. By requesting a reservation on this website, by phone or by email, you agree to these terms.

1. Reservations

A reservation request is not confirmed until we accept it. We review each request and confirm it by email and, if you agreed to receive texts, by text message. The fare shown when you book is an estimate based on the route, vehicle, date and time; the fare in your confirmation is the one that applies.

2. Fares and additional charges

• Tolls, parking, extra stops and waiting time beyond the complimentary period are added to your fare when they apply.
• Events, holidays and special requests may be priced differently. We will tell you before confirming.
• Gratuity is at your discretion unless it was agreed in advance.

3. Payment

We send a secure payment link by email and text. Payments are processed by our payment provider; we never see or store your full card number. A reservation may be held until payment is received.

4. Waiting time

We include 30 minutes of complimentary waiting at the airport, counted from when your flight lands (we monitor your flight), and 15 minutes at all other pickups, counted from the scheduled pickup time. Additional waiting time may be charged.

5. Cancellations and no-shows

• You may cancel at no charge up to 4 hours before your pickup time.
• Cancellations made less than 4 hours before pickup may be charged a late-cancellation fee of up to the full fare.
• Hourly and event bookings may have a different cancellation period, which we will state in your confirmation.
• If the passenger does not appear by the end of the complimentary waiting time and cannot be reached, the ride may be treated as a no-show and charged up to the full fare.

To cancel or change a reservation, reply to your confirmation, use your account on this website, or email us.

6. Passengers and conduct

• The number of passengers and bags may not exceed the capacity of the vehicle booked.
• Children must ride in a child seat appropriate for their age and size. Please request one when booking.
• Smoking and illegal substances are not permitted in our vehicles. Open alcohol is permitted only where the law allows it.
• Damage to the vehicle or a required cleaning may be charged at cost.
• Your chauffeur may refuse or end a ride if a passenger's behavior puts anyone's safety at risk.

7. Delays and responsibility

We plan every ride with time to spare, but we are not responsible for delays caused by traffic, weather, road closures, flight changes or other events beyond our control. Please allow enough time for flights and appointments. We are not responsible for personal items left in the vehicle, but we will do our best to return them.

8. Text messages (SMS)

9. Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your reservation applies.

10. Contact

Lacouture Lux Services · d/b/a LuxRideCLT
Charlotte, North Carolina
adm@luxrideclt.com